Shipping policy

Shipping Policy

Last Updated: June 2026

At Bandookwala, we are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully before placing an order.

Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

During high-demand periods, promotional campaigns, or unforeseen circumstances, order processing may take longer than usual.

Shipping Timelines

Estimated delivery timelines are as follows:

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

  • Free Shipping may be offered on eligible orders as displayed on the website.

  • Shipping charges, if applicable, will be displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive tracking details via SMS, email, or WhatsApp (where applicable).

Customers can use the provided tracking information to monitor the delivery status of their shipment.

Delivery Attempts

Our courier partners will make multiple attempts to deliver your package.

If the delivery cannot be completed due to incorrect address details, recipient unavailability, refusal to accept delivery, or failure to respond to courier communications, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatching such orders.

Address Accuracy

Customers are responsible for providing accurate shipping information.

Bandookwala shall not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate shipping details provided by the customer.

Damaged or Missing Packages

If you receive a damaged package or if any items are missing, please contact us within 48 hours of delivery along with photographs of the package and product.

Claims reported after this period may not be eligible for investigation or resolution.

Delayed Deliveries

While we strive to ensure timely delivery, Bandookwala shall not be held liable for delays caused by:

  • Courier service disruptions

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Public holidays

  • Operational issues beyond our control

International Shipping

Currently, Bandookwala primarily ships within India unless otherwise stated on the website.

For international shipping inquiries, customers may contact our support team directly.

Contact Us

For any shipping-related questions, please contact our customer support team through the contact details available on our website.

Bandookwala
Traditional Ayurvedic & Herbal Wellness Since 1916