Refund policy

Return & Refund Policy

Last Updated: June 2026

At Bandookwala, customer satisfaction is important to us. Due to the nature of Ayurvedic and herbal wellness products, we maintain strict quality and hygiene standards. Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

We accept returns only under the following circumstances:

  • The product received is damaged during transit.

  • The product received is defective.

  • The wrong product was delivered.

  • The package is received in a tampered condition.

To be eligible for a return, customers must notify us within 48 hours of delivery and provide clear photographs or videos showing the issue.

Non-Returnable Items

For health, safety, and hygiene reasons, the following items are not eligible for return:

  • Opened products

  • Used products

  • Products with damaged or missing original packaging

  • Products purchased during special promotions or clearance sales

  • Orders returned without prior approval

Return Request Process

To initiate a return request, customers must contact our support team within 48 hours of receiving the order.

Please include:

  • Order Number

  • Customer Name

  • Contact Number

  • Description of the issue

  • Clear photos/videos of the product and packaging

Our team will review the request and provide further instructions if the return is approved.

Refund Policy

Refunds may be issued only after the returned product has been received and inspected by our team.

If approved, refunds will be processed through the original payment method used during purchase.

For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another approved method after verification.

Refund Timeline

Once approved, refunds are typically processed within:

  • 5–7 business days for UPI, Wallet, and Bank Transfer payments

  • 7–10 business days for Credit/Debit Card transactions

Actual credit timelines may vary depending on the customer's bank or payment provider.

Replacement Policy

Where applicable, Bandookwala may offer a replacement instead of a refund.

Replacement products will be shipped only after the original issue has been verified and approved.

Cancellation Policy

Orders can be cancelled only before they are dispatched from our warehouse.

Once an order has been shipped, cancellation requests cannot be accepted.

Incorrect Address or Failed Delivery

If an order is returned due to:

  • Incorrect shipping address

  • Incomplete address details

  • Recipient unavailable

  • Refusal to accept delivery

The customer may be responsible for any additional shipping charges required for re-dispatching the order.

Limitation of Liability

Bandookwala reserves the right to reject return or refund requests that do not comply with this policy.

Refunds, replacements, or returns will be processed solely at the discretion of Bandookwala after review of the submitted evidence and product condition.

Contact Us

For return, replacement, or refund-related queries, please contact our customer support team through the contact details available on our website.

Bandookwala
Traditional Ayurvedic & Herbal Wellness Since 1916